Service Administrator

3 months ago
Job ID
2017-1223
# of Openings
1
US-MI-Battle Creek
Category
Service

Overview

Alta Logo - Print 3

 

About the Company:
 
Alta Equipment Company is one of the Great Lakes leading equipment dealers, offering a wide variety of products including gas and electric forklifts, a diverse line of construction equipment and materials handling products. Alta brings 33 years of experience in service efficiency and fleet management to its customer base, providing rapid response and innovative solutions. We are a growing, progressive, multi-location distributor with 20 locations and over 700 employees based in Michigan, Northern Indiana and Illinois. Our core commitment is to provide outstanding service that exceeds our customers’ expectations. Alta’s Guiding Principles are that we Invest in the Best, we have a Passion for Excellence, we promote Mutual Respect, we are One Team, and we develop relationships that create Customers for Life.
 
We offer an excellent benefit package that includes:
  • Blue Cross Blue Shield health with 3 PPO plans to choose from
  • Delta Dental
  • EyeMed voluntary vision
  • UNUM company paid life, short and long term disability insurances
  • Voluntary life and long term disability buy up
  • Legal and identity theft insurance
  • Flexible and Health Savings Accounts
  • Paid holidays
  • Personal and vacation time
  • 401(k) with discretionary match

 

Responsibilities

Our Industrial Equipment Group is seeking a full-time service administrator for our Battle Creek, MI branch. The primary responsibilities of the position consist of, but are not limited to:

  • Answering internal and customer service calls
  • Weekly payroll timecard entry
  • Opening and closing work orders, including accurately recording story lines into each order
  • Assist with billing and quotes
  • Follow up with other inter-company departments on open issues
  • Monitor work in process (WIP)
  • Scheduling periodic maintenance for customer equipment
  • Serve as the back-up dispatcher
  • Incorporate Alta's Guiding Principles into daily activities
  • Performs other duties as assigned
  • Consistent, regular, and reliable attendance including being ready for work at the designated start time

Qualifications

Desired Skills and Qualifications:

  • Previous billing, dispatching and customer service experience is highly preferred
  • Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. Previous ERP experience is a plus.
  • Possess excellent verbal and written communication skills
  • Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers
  • Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
  • Mathematical Skills - Basic: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
  • Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Physical Demands/Work Environment:
  • Physical/Sensory Functions: Regularly will use sit, use hands, talk/hear; Frequently will reach with hands; Occasionally will stand, walk,climb or balance, stoop, kneel, crouch or crawl, taste/smell.
  • Vision: No special vision requirements.
  • Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 pounds
  • Work Environment: Regularly will work near moving mechanical parts, exposed to fumes or airborne particles
Other Opportunities at Alta:
 Please visit our careers page at www.altaequipment.jobs to view other openings that may be of interest to you!
  • Job seekers only
  • Recruiting/staffing firms - please do not contact the company about this posting

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