Service Manager

1 week ago
Job ID
2017-1256
# of Openings
1
US-IL-Itasca
Category
Service

Overview

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About the Company:
 
Alta Equipment Company is one of the Great Lakes leading equipment dealers, offering a wide variety of products including gas and electric forklifts, a diverse line of construction equipment and materials handling products. Alta brings 33 years of experience in service efficiency and fleet management to its customer base, providing rapid response and innovative solutions. We are a growing, progressive, multi-location distributor with 21 locations and over 700 employees based in Michigan, Northern Indiana and Illinois. Our core commitment is to provide outstanding service that exceeds our customers’ expectations. Alta’s Guiding Principles are that we Invest in the Best, we have a Passion for Excellence, we promote Mutual Respect, we are One Team, and we develop relationships that create Customers for Life.
 
We offer an excellent benefit package that includes:
  • Blue Cross Blue Shield health with 3 PPO plans to choose from
  • Delta Dental
  • EyeMed voluntary vision
  • UNUM company paid life, short and long term disability insurances
  • Voluntary life and long term disability buy up
  • Legal and identity theft insurance
  • Flexible and Health Savings Accounts
  • Paid holidays
  • Personal and vacation time
  • 401(k) with discretionary match

Responsibilities

Our Industrial Equipment Group is seeking a full-time Service Manager for our Itasca, IL location. The primary responsibilities of the position consist of, but are not limited to:

  • Supervise the operation of the service department
  • Foster a positive customer and employee relations atmosphere
  • Review & analyze department data meet sales and profit goals
  • Process and review work orders, invoicing and customer quotes
  • Monitor employee training progress
  • Oversee payroll entry and audit for accuracy
  • Purchase order acquisition and coordination
  • Monitor work in progress
  • Responsible for condition of service vehicles and facility
  • Incorporates Alta's Guiding Principles into daily activities
  • Performs other duties as assigned
  • Consistent, regular, and reliable attendance including being ready for work at the designated start time

Qualifications

Desired Skills and Qualifications:
  • 4-6 years of previous management experience preferred
  • Strong working knowledge of electric and liquid propane units
  • Good mechanical aptitude
  • Excellent written and verbal communication skills
  • Good customer relations and people skills
  • Ability to successfully manage others
  • Computer Skills - Epicor/Silk Systems, Hyster/Yale Contact Management, Sage Quest, Crystal Reports, PayTrace, Microsoft Word, Excel, and Outlook
  • Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
  • Reasoning Ability - High: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Mathematical Skills - Intermediate: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Physical Demands/Work Environment:
  • Physical/Sensory Functions: Regularly will talk/hear; Frequently will stand, sit, use hands, reach with hands and arms; Occasionally will walk, climb or balance, stoop, kneel, crouch or crawl. taste/smell
  • Lift and/or Move Functions: Frequently will lift up to 10 pounds; Occasionally will lift up to 100 pounds
  • Work Environment: Occasionally will work near moving mechanical parts, fumes or airborne particles, outdoor weather conditions, toxic or caustic chemicals, risk of electrical shock, wet or humid conditions (non-weather)
Other Opportunities at Alta:
 
 Please visit our careers page at www.altaequipment.jobs to view other openings that may be of interest to you!
  • Job seekers only
  • Recruiting/staffing firms - please do not contact the company about this posting

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