Field Service Manager - Heavy Equipment

3 weeks ago
Job ID
2017-1265
# of Openings
1
US-MI-Detroit
Category
Service

Overview

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About the Company:
 
Alta Equipment Company is one of the Great Lakes leading equipment dealers, offering a wide variety of products including gas and electric forklifts, a diverse line of construction equipment and materials handling products. Alta brings 33 years of experience in service efficiency and fleet management to its customer base, providing rapid response and innovative solutions. We are a growing, progressive, multi-location distributor with 21 locations and over 700 employees based in Michigan, Northern Indiana and Illinois. Our core commitment is to provide outstanding service that exceeds our customers’ expectations. Alta’s Guiding Principles are that we Invest in the Best, we have a Passion for Excellence, we promote Mutual Respect, we are One Team, and we develop relationships that create Customers for Life.
 
We offer an excellent benefit package that includes:
  • Blue Cross Blue Shield health with 3 PPO plans to choose from
  • Delta Dental
  • EyeMed voluntary vision
  • UNUM company paid life, short and long term disability insurances
  • Voluntary life and long term disability buy up
  • Legal and identity theft insurance
  • Flexible and health savings accounts
  • Paid holidays
  • Personal and vacation time
  • 401(k) with company match

Responsibilities

Our Construction Equipment Group is seeking a full-time Field Service Manager for our Detroit, MI location. The Field Service Manager will oversee all aspects of the field service department and should be fluent to step in and cover for any staff that may be off. The primary responsibilities of the position consist of, but are not limited to:

  • Supervise the operation of the field service department
  • P&L of the field service department
  • Employee and customer relations
  • Foster a positive customer and employee relations atmosphere
  • Review & analyze department data to meet sales and profit goals
  • Process and review work orders, invoicing and customer quotes
  • Monitor work in progress
  • Oversee payroll entry and audit for accuracy
  • Purchase order acquisition and coordination
  • Monitor employee training progress
  • Responsible for condition of service vehicles and facility
  • Assist the Sales department as needed
  • Consistent, regular, and reliable attendance including being ready for work at the designated start time

Qualifications

Desired Skills and Qualifications:
  • 2+ years of management experience
  • Bachelor's degree is preferred
  • Heavy equipment or material handling experience is preferred
  • Ability to effectively manage others
  • Excellent communication skills, both verbal and written
  • Time management skills
  • Ability to work in a fast paced environment
  • Great computer skills
  • Computer Skills - Epicor/Silk Systems, Crystal Reports, PayTrace, Microsoft Word, Excel, and Outlook
  • Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
  • Mathematical Skills - Intermediate: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
  • Reasoning Ability - High: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands/Work Environment:
  • Physical/Sensory Functions: Regularly will sit, use hands, talk/hear; Occasionally will stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, taste/smell.
  • Vision Requirements: Close vision (clear vision at 20 inches or less)
  • Lift and/or Move Functions: Occasionally up to 25 pounds
  • Work Environment: Occasionally will work near moving mechanical parts, exposed to fumes or airborne particles, outdoor weather conditions
Other Opportunities at Alta:
 
 Please visit our careers page at www.altaequipment.jobs to view other openings that may be of interest to you!
  • Job seekers only
  • Recruiting/staffing firms - please do not contact the company about this posting

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