Business System Administrator

2 weeks ago
Job ID
2017-1267
# of Openings
1
US-MI-Livonia
Category
IT

Overview

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About the Company:
 
Alta Equipment Company is one of the Great Lakes leading equipment dealers, offering a wide variety of products including gas and electric forklifts, a diverse line of construction equipment and materials handling products. Alta brings 33 years of experience in service efficiency and fleet management to its customer base, providing rapid response and innovative solutions. We are a growing, progressive, multi-location distributor with 20 locations and over 800 employees based in Michigan, Northern Indiana and Illinois. Our core commitment is to provide outstanding service that exceeds our customers’ expectations. Alta’s Guiding Principles are that we Invest in the Best, we have a Passion for Excellence, we promote Mutual Respect, we are One Team, and we develop relationships that create Customers for Life.
 
We offer an excellent benefit package that includes:
  • Blue Cross Blue Shield health with 3 PPO plans to choose from
  • Delta Dental
  • EyeMed voluntary vision
  • UNUM company paid life, short and long term disability insurances
  • Voluntary life and long term disability buy up
  • Legal and identity theft insurance
  • Flexible and health savings accounts
  • Paid holidays
  • Personal and vacation time
  • 401(k) with company match

Responsibilities

A Business System Administrator will work with subject matter experts and end users to ensure that business system is meeting transactional expectations.   This position requires good communication skills and technical troubleshooting abilities in order to analyze and resolve business system problems as well as provide documentation where required. It requires a thorough, detail oriented and highly motivated team player with a positive attitude to serve as a liaison and enhance communication between Business System Support and Business Operations.

 

Responsibilites Include but are not Limited to:

  • Provide call support and ensure that business system issues/opportunities are properly documented and prioritized in ticketing system (Jira)
  • Manage, track and provide solutions to reported issues. Will seek supervisor direction and guidance as needed
  • Develop documentation for identified business scenarios, processes and procedures in collaboration system (Confluence)
  • Gain an in-depth knowledge about business system applications and their interactions in order to properly identify and analyze problems
  • Coordinate meetings or trainings between the department and end users
  • Works with system administrator to support authorizations and system configuration requirements
  • Assist in the review of job logs and take appropriate action to resolve issues

Qualifications

Desired Skills and Qualifications:

  • Prefer bachelor's Degree from an accredited college or university with major work in Business Administration or Information Systems
  • Strong communication and customer service skills
  • Strong time management and multi-tasking skills
  • Ability to stay organized and pay close attention to detail
Physical Demands/Work Environment:
  • Physical/Sensory Functions: Regularly will talk/hear; Frequently will sit; Occasionally will stand, walk, use hands, reach with hands and arms
  • Lift and/or Move Functions: Occasionally will lift up to 10 pounds
  • Work Environment: Occasionally will work near moving mechanical parts, be exposed to fumes or airborne particles

What We Look For:

 

At Alta Equipment Company, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one’s profession through additional training and learning.

 

Other Opportunities at Alta:
 
Please visit our careers page at www.altaequipment.jobs to view other openings that may be of interest to you!
  • Job seekers only
  • Recruiting/staffing firms - please do not contact the company about this posting

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