Assistant Service Manager

Posted Date 1 week ago(2/7/2018 10:42 AM)
Job ID
2018-1333
# of Openings
1
Job Locations
US-MI-Byron Center
Category
Service

Overview

Alta Logo - Print 3

 

About the Company:
 
Alta Equipment Company is one of the Great Lakes leading equipment dealers, offering a wide variety of products including gas and electric forklifts, a diverse line of construction equipment and materials handling products. Alta brings 34 years of experience in service efficiency and fleet management to its customer base, providing rapid response and innovative solutions. We are a growing, progressive, multi-location distributor with 22 locations and over 800 employees based in Michigan, Northern Indiana and Illinois. Our core commitment is to provide outstanding service that exceeds our customers’ expectations. Alta’s Guiding Principles are that we Invest in the Best, we have a Passion for Excellence, we promote Mutual Respect, we are One Team, and we develop relationships that create Customers for Life.
 
We offer an excellent benefit package that includes:
  • Blue Cross Blue Shield health with 3 PPO plans to choose from
  • Delta Dental
  • EyeMed voluntary vision
  • UNUM company paid life, short and long term disability insurances
  • Voluntary life and long term disability buy up
  • Legal and identity theft insurance
  • Flexible and health savings accounts
  • Paid holidays
  • Personal and vacation time
  • 401(k) with company match

Responsibilities

The Position and Job Responsibilities:

Our Construction Equipment Group is currently looking for a full time Assistant Service Manager for our Byron Center, MI branch. The primary responsibilities of the position consist of, but are not limited to:
  • Dispatch Technicians to handle service requests and PM's
  • Take, record and prioritize customer calls for service requests
  • Prepare and close work orders
  • Compile and complete customer summary invoicing
  • Organize and file paperwork for the department
  • Maintain Technician time log
  • Answering internal and customer service calls
  • Incorporating Alta's Guiding Principles into daily activities
  • Performs other duties as assigned
  • Consistent, regular, and reliable attendance including being ready for work at the designated start time

Qualifications

Desired Skills and Qualifications:
  • Previous billing, dispatching and customer service experience
  • Possess strong computer skills
  • Possess excellent verbal and written communication skills
  • Knowledge of the geographic area
  • Excellent organizational and delegation skills
  • Computer skills - ERP systems (Extend), Microsoft Word, Excel, Outlook and Internet Explorer
  • Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
  • Mathematical Skills - Intermediate: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
  • Reasoning Ability - Intermediate: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands/Work Environment:
  • Physical/Sensory Functions: Regularly will talk/hear, sit, use hands; Occasionally will stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, taste/smell
  • Vision: No special vision requirements
  • Lift and/or Move Functions: Occasionally will lift up to 50 pounds
  • Work Environment: Occasionally will work near moving mechanical parts, fumes or airborne particles, outdoor weather conditions, toxic or caustic chemicals
Other Opportunities at Alta:
 Please visit our careers page at www.altaequipment.jobs to view other openings that may be of interest to you!
  • Job seekers only
  • Recruiting/staffing firms - please do not contact the company about this posting

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