• Warranty Administrator

    Posted Date 1 week ago(5/11/2018 2:12 PM)
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  • Overview

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    About the Company:
    Alta Equipment Company is one of the Great Lakes leading equipment dealers, offering a wide variety of products including gas and electric forklifts, a diverse line of construction equipment and materials handling products. Alta brings 34 years of experience in service efficiency and fleet management to its customer base, providing rapid response and innovative solutions. We are a growing, progressive, multi-location distributor with 22 locations and over 800 employees based in Michigan, Northern Indiana and Illinois. Our core commitment is to provide outstanding service that exceeds our customers’ expectations. Alta’s Guiding Principles are that we Invest in the Best, we have a Passion for Excellence, we promote Mutual Respect, we are One Team, and we develop relationships that create Customers for Life.
    We offer an excellent benefit package that includes:
    • Blue Cross Blue Shield health with 3 PPO plans to choose from
    • Delta Dental
    • EyeMed voluntary vision
    • UNUM company paid life, short and long term disability insurances
    • Voluntary life and long term disability buy up
    • Legal and identity theft insurance
    • Flexible and Health Savings Accounts
    • Paid holidays
    • Personal and vacation time
    • 401(k) with discretionary match



    Our Construction Equipment Group is seeking a full-time warranty administrator for our Ottawa, IL branch. The primary responsibilities of the position consist of, but are not limited to:

    • Submit claims to manufacturer's (OEM's).
    • Research warranty claims to submit to OEM's.
    • Work closely with technical support team on warranty work orders.
    • Work closely with service and field managers on warranty work orders.
    • Work with all OEM's on product improvement updates.
    • Expected to submit accurate and professional claims.
    • Incorporate Alta's Guiding Principles into daily activities.
    • Performs other duties as assigned.
    • Consistent, regular, and reliable attendance including being ready for work at the designated start time.


    Desired Skills and Qualifications:

    • Previous billing and customer service experience is highly preferred.
    • Computer experience is a plus.
    • Must be able to work around construction equipment and work with heavy parts.
    • Must have Construction Equipment technical knowledge. 3 plus years experience in the Construction Equipment industry in some capacity.
    • Possess excellent verbal and written communication skills.
    • Excellent time management skills and the ability to communicate with all levels of coworkers.
    • Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
    • Mathematical Skills - Basic: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
    • Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
    Physical Demands/Work Environment:
    • Physical/Sensory Functions: Regularly will use sit, use hands, talk/hear; Frequently will reach with hands; Occasionally will stand, walk,climb or balance, stoop, kneel, crouch or crawl, taste/smell.
    • Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 pounds.
    • Work Environment: Regularly will work near moving mechanical parts, exposed to fumes or airborne particles.
    Other Opportunities at Alta:
     Please visit our careers page at www.altaequipment.jobs to view other openings that may be of interest to you!
    • Job seekers only.
    • Recruiting/staffing firms - please do not contact the company about this posting.


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