• IT Support Technician- Level 2

    Posted Date 2 weeks ago(1/8/2020 9:24 PM)
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  • Overview

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    Come work for the largest equipment dealer in the Midwest! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team!


    We provide our employees with the following tools and resources to be successful:

    • Training
    • Outstanding benefits package (BCBS PPO, Delta Dental and EyeMed Vision, plus much more!)
    • 401(k) with match
    • Competitive wages
    • Company laptop
    • Paid time off
    • 10 paid holidays
    • Work schedule: M-F, day shift


    This is a staff position within the IT support group accountable for ensuring continuity of computer system services for computer users.  This position will be required to provide the technical expertise, assistance, and project coordination necessary to install computer software products, modify/repair hardware and resolve technical problems. The primary responsibilities of the position consist of, but are not limited to:

    • Provide and maintain an exceptional level of service by interacting with employees in a polite and professional manner.
    • Perform "frontline" call support duty while ensuring that all issues are properly documented and assigned in a technical support ticketing system
    • Manage, track and provide solutions to reported issues. Will seek supervisor direction and guidance as needed
    • Repair hardware/software issues as necessary
    • Install/support/maintain selected software and hardware products
    • Perform root cause analysis then document findings for use in knowledge base
    • Work closely with service vendors to ensure continuity of service
    • Stay abreast of the latest developments in information technology
    • Incorporate Alta's Guiding Principles into daily activities
    • Performs other duties as assigned
    • Consistent, regular, and reliable attendance including being ready for work at the designated start time
    • This position will also require the successful candidate to work overtime as needed and have "on-call" availability for all periods assigned by the Help Desk Manager. Additionally, regular attendance and arriving on time is essential.


    • Bachelor’s degree in computer science or equivalent experience
    • Two or more years’ experience as a computer specialist working as part of an IT Help Desk
    • MCSE, CNA, Net+, Security+ or equivalent certifications
    • Exceptional communication and customer service skills
    • Creative problem-solver with analytical skills with the ability to work independently
    • Excellent time management with the ability to multi task
    • Organized and detail oriented
    • Computer programs - Windows applications, Microsoft Office, and Linux experience preferred
    • Language Skills -  High: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
    • Mathematical Skills – Intermediate.
    • Reasoning Ability - High - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

    Physical Demands/Work Environment:

    • Physical/Sensory Functions: Regularly will use hands, sit, talk/hear; Occasionally will stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl.
    • Vision: Close vision, ability to adjust focus, ability to see color.
    • Lift and/or Move Functions: Occasionally will lift up to 25 pounds
    • Work Environment: Occasionally will work near moving mechanical parts



    About Alta:

    Culture is Job #1. Alta Equipment Company prides itself in the 3 P’s of business: People, Process and Product. By investing in the best people and creating a “one team” approach, Alta Equipment Company earns customers for life.


    If you have a passion for excellence and are ready to make a difference within our organization, we’re ready for you. Whether it’s selling the world’s-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.


    At Alta Equipment Company, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a “Top Work Place” by the Detroit Free Press, our 900 employees in Michigan, Illinois and Northern Indiana are committed to excellence. It’s the Alta way.


    So, let’s start the conversation. Click the link to apply and begin the journey of a lifetime.


      Dealer-of-dist-2017-Hyster_WEB         TWP_Detroit_2019_AW         Yale Dealer of Excellence 2018

    What We Look For:

    At Alta Equipment Company, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one’s profession through additional training and learning

    Other Opportunities at Alta

    Please visit our careers page at www.altaequipment.jobs to view other openings that may be of interest to you!
    • Job seekers only
    • Recruiting/staffing firms - please do not contact the company about this posting


    We are an equal opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status or any other protected class.


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