Service Administrator

Posted Date 3 weeks ago(9/6/2022 10:06 AM)
Job ID
# of Openings
Job Locations
US-NY-East Syracuse


Alta MH logo


Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team!


We provide our employees with the following tools and resources to be successful:

  • Training
  • Outstanding benefits package (Medical, Dental and Vision, plus much more!)
  • Competitive wages
  • Company laptop
  • Paid time off


Our Material Handling Group is seeking a full-time Warranty and Fleet Administrator for our East Syracuse, NY branch. The primary responsibilities of the position consist of, but are not limited to:


  • Monitor work in process (WIP) – workload consists of regional service locations
  • Comprehensive understanding of all Fleet agreements and Warranty statements/procedures
  • Understanding quote thresholds and ability to submit quotes through fleet
  • Monitoring and closing warranty and fleet work orders
  • Follow up with other inter-company departments on open issues
  • Enter warranty and fleet claims into vendors systems
  • Monitor warranty and fleet claim status in HYG and Allied Portals
  • Monitor warranty and fleet claim status in eXtend
  • Reconcile warranty and fleet payments – following up with branch locations on losses/variances as needed
  • Monitoring and submitting Fleet Rental Invoices
  • Maintain accurate warranty information per unit in eXtend
  • Properly tag, maintain, and purge warranty parts that are held for possible return to factory per warranty policy
  • Performs other duties as assigned
  • Maintain consistent, regular, and reliable attendance including being ready for work at the designated start time
  • Maintain required level of productivity with goals to be determined and reviewed individually and as a team
  • Contribute to the efforts of maintaining a cross trained team environment to accomplish the overall goal
  • Continuous training in systems, related equipment, software and manufacturer programs related to fleet and warranty
  • Incorporate Alta's Guiding Principles into daily activities


Desired Skills and Qualifications:

  • Previous customer billing and customer service experience is highly preferred, previous warranty related experience a plus
  • Must have strong computer skills and working knowledge of Microsoft Word, Excel, and Outlook. Willingness and ability to learn and adapt to new systems, programs and software
  • Professionalism and strong work ethic
  • Possess excellent verbal and written communication skills
  • Critical thinking and problem solving – ability to work independently to manage workload
  • Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers
Physical Demands/Work Environment:
  • Physical/Sensory Functions: Regularly will use sit, use hands, talk/hear; Frequently will reach with hands; Occasionally will stand, walk,climb or balance, stoop, kneel, crouch or crawl, taste/smell.
  • Vision: No special vision requirements.
  • Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 pounds
  • Work Environment: Regularly will work near moving mechanical parts, exposed to fumes or airborne particles

About Alta:

Culture is Job #1. Alta Equipment Company prides itself in the 3 P’s of business: People, Process and Product. By investing in the best people and creating a “one team” approach, Alta Equipment Company earns customers for life.


If you have a passion for excellence and are ready to make a difference within our organization, we’re ready for you. Whether it’s selling the world’s-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.


At Alta Equipment Company, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a “Top Work Place” by the Detroit Free Press, our 900 employees in Michigan, Illinois and Northern Indiana are committed to excellence. It’s the Alta way.


So, let’s start the conversation. Click the link to apply and begin the journey of a lifetime.



What We Look For:

At Alta Equipment Company, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one’s profession through additional training and learning.

Other Opportunities at Alta

 Please visit our careers page at to view other openings that may be of interest to you!
  • Job seekers only
  • Recruiting/staffing firms - please do not contact the company about this posting


We are an equal opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status or any other protected class.


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