Field Service Manager

Posted Date 3 weeks ago(1/13/2023 10:10 AM)
Job ID
2023-4410
# of Openings
1
Job Locations
US-MI-Detroit
Category
Service

Overview

ALTA EQUIPMENT GROUP LOGO-2022

 

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team!

 

We provide our employees with the following tools and resources to be successful:

  • Training
  • Outstanding benefits package (BCBS PPO, Delta Dental and EyeMed Vision, plus much more!)
  • 401(k) with match
  • Competitive wages
  • Company laptop and cell phone 
  • Paid time off
  • 10 paid holidays

Responsibilities

As a field service manager your roles and responsibilities are as follows:

  • Organize and present at weekly tech meetings and safety training
  • Maintain high quality service delivery in an efficient, productive, and profitable manner
  • Maintain ongoing maintenance schedules for service accounts
  • Organize, coordinate, and schedule all scheduled maintenance, replacement, and Customer service work orders
  • Assist or assign assistance for technician on accounts to ensure work quality
  • Maintain open and positive communication (both in verbal and written form) with employees, departments, customers, and vendors
  • Maintain appropriate staffing level and workload distribution to meet customer and business needs
  • Work at the Detroit, MI location daily reporting to work @ 7am
  • Dispatch according to priority
  • Meet or exceed monthly budgeted revenue with a 65% or higher GP
  • Work with PSSR to quote repairs timely and accurately
  • Open and close work orders with accuracy and clarity for customer billing
  • Monitor employee training progress
  • Discipline according to the Alta Handbook / Local 324 union – working closely with HR
  • Oversee payroll entry and audit for accuracy
  • Purchase order acquisition and coordination
  • Monitor work in progress daily
  • Responsible for condition of service vehicles and facility
  • Required to be in the on the weekend on call rotation for your segment
  • Recruit / interview / hire technicians
  • Perform yearly technician reviews
  • Promote a positive customer experience
  • Incorporates Alta's Guiding Principles into daily activities
  • Performs other duties as follows

Qualifications

 

Physical Demands/Work Environment:
  • Physical/Sensory Functions: Regularly will sit, use hands, talk/hear; Occasionally will stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, taste/smell.
  • Vision Requirements: Close vision (clear vision at 20 inches or less)
  • Lift and/or Move Functions: Occasionally up to 25 pounds
  • Work Environment: Occasionally will work near moving mechanical parts, exposed to fumes or airborne particles, outdoor weather conditions

 

About Alta:

Culture is Job #1. Alta Equipment Company prides itself in the 3 P’s of business: People, Process and Product. By investing in the best people and creating a “one team” approach, Alta Equipment Company earns customers for life.

 

If you have a passion for excellence and are ready to make a difference within our organization, we’re ready for you. Whether it’s selling the world’s-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.

 

At Alta Equipment Company, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a “Top Work Place USA”, our employees across North America are committed to excellence. It’s the Alta way.

 

So, let’s start the conversation. Click the link to apply and begin the journey of a lifetime.

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What We Look For:

At Alta Equipment Company, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one’s profession through additional training and learning

Other Opportunities at Alta

Please visit our careers page at www.altaequipment.jobs to view other openings that may be of interest to you!
 

Alta Equipment Group is an equal opportunity employer.  This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law.  If you believe the Company has violated its equal employment opportunity policy in any way, please contact careers@altg.comi immediately.

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